FAQ

Frequently Asked Questions

How long will my order take to be delivered?

If you are purchasing a stock item from my online shop, orders will be processed and delivered within 3-4 days. If you would like to order a specially made custom/personalised piece, delivery is usually 3-4 weeks although sometimes sooner. Please check before ordering for accurate delivery times.

Do you offer a gift wrap service?

All purchases are delivered wrapped in bubble wrap and tissue paper, with a ceramic ‘With Love’ tag tied around the package, making them ideal for giving as gifts or the tag can be reused with other gifts as a keepsake. I do offer the option of including a hand written message on a brown rustic gift tag that can be included with your order – Just send me a message with details when ordering.

Ordering multiple pieces from my website

Please ask for a combined shipping total when ordering more than one piece, as in most cases it will be cheaper to pack the items in the same box.

Do you ship overseas?

Yes, please contact me for an accurate shipping cost.

Is the work suitable for keeping outside?

I use a stoneware clay which, combined with a glaze for protection makes most pieces suitable for outdoor use/display. I have had pieces of my work out in my garden for years (ceramic stepping stones, ceramic wall planters, and large vessels), and they have survived even the very cold frosts.

Can I visit your studio?

Studio visits can be arranged by appointment.

Do you offer ceramics classes?

I run weekend workshops from my home studio in groups of 4 throughout the year. Please see the workshops page for more info, and get in touch if there is a specific date you would like to come along for a creative workshop and I’ll see if I can fit you in.